Rose Farmers stands behind our products 100% making your experience with us the best! We want you to be completely satisfied with every purchase you make and will always make it right with a solution for you should your flowers arrive damaged or wilted as we do want to ensure you receive the best luxury roses from our farm!
While we always want to ensure our roses arrive fresh and on time, we cannot issue refunds for incidents that are out of our control such as weather delays, UPS delays and mechanical issues, agriculture/customs delays, address changes made too late at the request of the customer, or missing information in the address such as apartment number.
These are unpredictable circumstances that are not within our means to prevent so we are unable to refund due to these uncontrollable issues.
We do recommend setting the delivery for the day before! We know how important it is to have it on the actual day of the special occasion; however, our roses travel from South America, and sometimes delays do occur! We recommend setting it early for the day before the special event to allow for any occasional delay if you can!
We know how important dates are and how frustrating delivery delays can be so please reach out to us at Support@RoseFarmers.com so that we can track and report any of these issues and try to provide some value for a future order. Our team is here to help every step of the way!